Privacy Policy
At BEST AUTO TRANSPORT SRL, we are fully committed to strictly protecting the privacy and security of your personal data. We fully comply with the provisions of Regulation (EU) 2016/679 (GDPR) and Law 506/2004 regarding the processing of personal data in the field of electronic communications.
1. What data do we collect and why?
We collect personal data directly from users through the forms available on our website for the following purposes:
- Full Name – used for identification and communication purposes.
- Phone Number – pentru contact rapid și confirmarea solicitărilor.
- City – to tailor information and communication based on the user's location.
- Do you own a vehicle (Yes/No) – used to filter eligible candidates for Bolt partnerships.
- Vehicle registration year – used to verify the eligibility of the vehicle.
- Make and model – for analysis and selection purposes during the registration process.
- Fuel type – to classify vehicles according to app-specific regulations.
- Age – required when scheduling for a driver certification, to confirm legal eligibility.
This data is used exclusively for:
- Processing your requests submitted via the forms (e.g., driver activation, training appointment)
- Contacting you to provide information or answer questions related to our services
Providing this data is voluntary, but necessary. If you choose not to provide it, we may be unable to process your request.
2. Legal basis for data processing
We process data based on one or more of the following legal grounds: your explicit consent, legitimate interest, contract performance, legal obligation.
3. Data retention period
- Form submissions: up to 5 years
- Google Analytics data: 26 months
- Cookies: from session duration up to 2 years, depending on purpose
If the data is no longer required for its purpose, it will be deleted earlier.
4. Data processing and security
We apply strict technical and organizational safeguards to protect your data against unauthorized access, loss, or alteration. We do not perform automated profiling or decision-making with legal effects.
5. User responsibility
You are responsible for the accuracy of the data you provide. BEST AUTO TRANSPORT SRL is not liable for errors resulting from incorrect or false information submitted by users.
6. Data sharing
We may share your data solely for the purposes stated, with trusted partners such as:
- Google Ireland (Analytics, Ads, Tag Manager)
- Complianz.io (cookie consent management)
- IT and marketing service providers under confidentiality agreements
- Public authorities, where required by law
7. International data transfers
Your data is not transferred outside the European Union.
8. Your rights under GDPR
- Access your personal data
- Request data correction
- Request data deletion ("right to be forgotten")
- Restrict data processing
- Object to processing (including direct marketing, free of charge)
- Data portability
- File a complaint with the Romanian Data Protection Authority (ANSPDCP) www.dataprotection.ro
To exercise your rights, please send a written request to [email protected].
9. Consent and acceptance
By submitting any form on this website, you confirm that you have read and understood this Privacy Policy and expressly and unambiguously consent to the processing of your personal data in accordance with the terms outlined above. Your data will only be processed to respond to your requests or provide the services you've asked for.